Terms and Conditions

SUPPLY OF PRODUCTS

1. The purchaser is required to check that the ordered products are selected correctly before placing an order. New England Traders LLC will not be responsible for any incorrectly purchased items.
2. Any lead time given is offered in good faith, is an approximation only, and relates solely to the issue date of the quote (the quoted lead time may have changed by the date of order).
3. New England Traders LLC shall notify Purchaser if New England Traders LLC believes that it will be unable to meet the Required Delivery Date. Supplier’s notice shall include a plan for mitigating the delay. New England Traders LLC will not be held responsible for delays caused by natural calamities, customs clearance, Government regulations, and delays from the manufacturers’ end. The client must pick up the material within 3 days of material readiness.
4. If the material is not picked up after 3 days storage charges will be charged at $10 per sq feet per day. (Applicable for self-collection)
5. If the material is not picked up after 3 days storage charges will be charged at $50 per sq feet per day. (Applicable for all USA self-collection)
6. The time limit on the dispute to a transaction is 3 days from order delivery for RAAH brands.
7. The time limit on the dispute to a transaction is 2 weeks from order delivery for RAAH projects.  

FINANCIAL MATTERS

1. Price is for the quantity specified: variation in quantity ordered may affect the price.
2. This quotation has been prepared from the information you supplied. Please check that we have interpreted your requirements correctly.
3. New England Traders LLC’s Invoices. New England Traders LLC shall submit e-invoices to the address set out in this Contract.
4. Delay in payment of invoices will carry an interest of 5% of invoice value per week delayed.

TAXES AND IMPORT AND EXPORT CHARGES

1. Responsibilities for Taxes. The Purchaser shall bear all the charges for duties, taxes, and customs and be responsible for all necessary licenses to import the material, where applicable.
2. Origin and other Certificates (upon prior request at the time of purchase only): New England Traders LLC shall provide documentation evidencing the country of origin and test certificates, provided a request for the same has been made before the quotation given to the Purchaser. Any request for certificates after the Purchase Order has been raised will not be entertained by New England Traders LLC.

DELIVERY OF GOODS

1. Other than self-collection, goods will be delivered to the nearest point of entry, off-loading being the Purchaser’s responsibility.
2. Other than self-collection, goods will be delivered to the nearest point of entry, off-loading being the Purchaser’s responsibility.
3. All goods must be checked for damages and/or shortages before signing.
4. Normal deliveries will take place between 8:00 am and 5:00 pm Monday to Friday.
5. Please note our normal delivery service as applied to this quote does not include a day or time-specific delivery option

TERMS FOR PARTIAL DELIVERIES

Partial Delivery Pickup:
a. For orders containing multiple brands of items, New England Traders has the option to deliver partial deliveries. 
b. The Seller will notify the Customer in advance of each partial delivery, including the brands included in the shipment.
c. The Customer is responsible for arranging timely pickup of each partial delivery from the designated location specified by the Seller.

Payment for Partial and Full Deliveries:
a. The Customer agrees to release the payment for each partial delivery or full delivery upon successful pickup, as per the terms agreed and stated on the New England Traders invoice.
b. Payment release is required for each partial delivery, and failure to release payment may impact the processing and shipment of subsequent partial deliveries.
c. The payment amount for each partial delivery is determined based on the corresponding items and quantities delivered in the specific shipment.

GOVERNING LAW

1. Governing Law and Resolution of Disputes.
2. Governing Law. This Contract is governed by and interpreted under the laws of the United States.
3. Resolution of Disputes. The Parties shall exclusively and finally resolve any dispute that arises out of this Contract by using direct negotiations, mediation, and arbitration as set
   Confidentiality. Both parties shall treat all information arising out of this Contract as valuable, proprietary, and confidential, and shall not disclose and shall ensure that all members of Purchaser Group do not disclose, any such Confidential Information to any other person without the prior written consent.

RETURNS

1. New England Traders LLC has a strict no-cancellation policy and a no-return policy. All goods paid for are noncancellable and non-exchangeable.
2. We do not accept returns, however, exchanges can be considered ONLY if the item you purchased has a manufacturing defect.
3. If you receive a manufacturing defective item, please contact us at sales@newetraders.com with details and a picture of the received product with the defect.
4. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will fully examine the product and notify you via e-mail within a reasonable period, whether you are entitled to a replacement as a result of the defect or rejection of approval to replace the product. If you are entitled to a replacement, we will send the replacement product using the original method of delivery.
5. You will be responsible for paying for your shipping costs for returning your item.

TERRITORIAL LIMITATIONS

Use of New England Traders LLC and its subsidiary companies’ Products or services are prohibited for any dealings, engagement, or sale of goods/services linked directly or indirectly with jurisdictions deemed high risk, such as Russia, Cuba, Iran, North Korea, Syria. Additionally, it is prohibited to use New England Traders LLC’s products and services to directly or indirectly export, reexport, sell, or supply to any person located in Russia. Further, it is prohibited to use New England Traders LLC’s products and services directly or indirectly related to any goods prohibited by law from Russia. 

For any further questions please email sales@newetraders.com