Case Study: Vendor Rating Assessment


Customer Profile:

NTS AMEGA Global has been serving the Oil & Gas industry for over 30 years.  Acquired in 2013, Promat AS, a 5-Axis Machining Centre of Excellence based in Norway, was founded back in 1984 to provide local, high integrity manufacturing support to Norwegian North Sea Oil & Gas customers.  NTS Middle East was established in 2006 to provide Oilfield Service Companies with local access to innovative repairs across a range of MWD, LWD, Non-Mag Collars, and Drilling Accessories.  The original portfolio of services provided by NTS Middle East has expanded and now includes conventional and complex component manufacturing, offsite machining services as well as a range of stock and inventory solutions.

Therefore, they require a supplier who can provide high-quality specialized safety products that meet their strict safety standards.


Our customer conducts regular vendor rating assessments to evaluate their suppliers’ performance. The assessment includes several categories, such as quality, delivery, responsiveness, customer service, and overall satisfaction. The rating scale ranges from A (excellent) to D (poor).

In our recent vendor rating assessment, we received an A rating, which is the highest possible rating. Our customer’s evaluation team cited several reasons for the high rating. First, they were highly satisfied with the quality of our products. They noted that our products met or exceeded their strict safety standards and were highly effective in preventing accidents and injuries.

vendor rating assesment

Second, our customer was impressed with our delivery performance. They noted that we consistently delivered products on time and in full. They appreciated our flexibility in accommodating their changing demands and tight timelines.

Third, our customer praised our responsiveness and customer service. They noted that our sales representatives were highly knowledgeable about our products and were always available to answer their questions and provide technical support. They also appreciated our prompt response to their requests and complaints.

Finally, our customer was highly satisfied with their overall experience with our company. They noted that we had established a strong partnership built on trust, reliability, and mutual respect. They commended our commitment to excellence and customer satisfaction.


The A rating, we received from our customer’s vendor rating assessment is a significant achievement for our company. It reflects our unwavering commitment to quality, safety, and customer satisfaction. It also demonstrates that our efforts to continuously improve our products, services, and processes have paid off.

The A rating has also strengthened our relationship with our customer. It has increased their confidence in our products and services, and they have expressed a desire to expand their business with us. We have also used the feedback from the assessment to identify areas for improvement and implement corrective actions to address any issues.


The A rating we received from our customer’s vendor rating assessment is a testament to our commitment to excellence and customer satisfaction. We are proud of our achievement and will continue to strive for excellence in all our operations. We will use the feedback from the assessment to identify areas for improvement and implement corrective actions to maintain our high standards. We look forward to continuing our partnership with our customer and providing them with the best specialized safety products in the market.

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